How we can help
At Classic Lodges we have been doing everything we can to keep business as usual over the past weeks in our ten owned hotels and our four partner hotels. Despite our best efforts it is with heavy hearts we now have to accept it is not business as usual during these difficult times after recent governments announcements.
Our promise to you, as it always has been, is to be here to help you during this period of uncertainty. It is even more important for us to communicate with you and listen to how we can help you.
We appreciate this is a difficult time for everyone, but we are closing our hotels as instructed for the safety of our guests and our teams.. We will, however, continue to have a small number of key team members at each hotel to help you.
Please can we ask you to bear with us while we continue to answer your question as quickly as we can, preferably by email or, if not, by phone.
We would like to wish you all the very best in these challenging times.
Some questions that we are being asked and our answers
We’re due to come and stay with you shortly?
All the hotels are closing based on current Government Advice. We are happy to move your booking to a date later in the year and will honour the rate.
We have an afternoon tea booked with you?
Most bookings will have now been moved to new future dates where possible. We will re-open as soon as we are able to safely do so based on government advice.
We have a Classic Lodges voucher that is due to expire?
All our own vouchers due to expire between April and July will be automatically extended by 6 months . You will not have to do anything other than book when you are ready to do so.
We have a Virgin Experience, Buy a Gift, Red Letter Days voucher that is due to expire?
For the above vouchers and others you will need to either check their website or contact them directly.
Our wedding is booked with you and we are concerned about how our day could be affected?
All hotels are directly contacting wedding couples affected in date order by the current situation and offering alternative dates. We will continue this on a rolling basis as time moves on as we understand your concerns at this time.
If you could you check with the church or registrars for their current policy it would be a great help. Once we know this, we can then discuss with you on how best to help.
Your wedding could be far enough away that we just need to keep in regular contact as normal. If not then we can move your day to later in the year or beginning of next year.
Hopefully, the above answers are helpful or give a little more clarity. If they have not answer all your questions, were are here to help.
You can contact the hotel on either their direct telephone number or by email. You can find them on their decicated website pages.