James Thompson - General Manager
Swans have loomed large during James's time with Classic Lodges! He joined us in October 2010 as Operations Manager at our hotel in Harrogate, The Old Swan, and became General Manager at The White Swan in September 2012. One of James’s passions is great quality food and wine and, with his team of chefs and front of house staff, has been building on the Hotel's reputation as a destination for food lovers. People now come from all over to eat at the Hotel. Outside of work James is an avid fan of all things on four wheels...
Diane Barrett - Group Coordinator
Diane is responsible for handling all our group bookings at the hotel, and has been with us for 20 years. During that time she has built up a fantastic amount of contacts who still return to the hotel to this day. Diane has been instrumental in bringing groups from all around the world since our recent refurbishment.
Valerie McEwan - Wedding, Conference and Events Coordinator
Valerie is one of the longest serving members of the White Swan and Classic Lodges Team. She comes from a great hospitality background and her experience has benefited the White Swan across all areas from food and beverage, housekeeping, to front office and, most recently, as one the hotel's duty managers. We always like to promote from within when the opportunity arises and because of her combination of great operational hotel knowledge, local knowledge and fantastic guest care skills, Valerie is now at the helm of our wedding, events, meetings and sales business.
Lynne Bailey - Head Housekeeper
Lynne runs one of the busiest departments within the hotel and has a great bunch of girls who are always smiling and chatting to our guests. Otherwise know to us all in the hotel as our “Judith Chalmers” Lynne loves her sun holidays and has been known to squeeze in a few sun beds now and again if she doesn’t get away at least once every four months somewhere tropical.
Stephen Spencer – Assistant Manager
When Stephen is not busy 'souping' up his little car or dressed as Batman, he is busy loading accommodation rates and dealing with all our customer comment cards and many letters of thanks and praise. He loves different coloured pens, and saying the word inventory as many times as he can in one sentence. Very hard working, Stephen has worked his way up the ladder from a junior receptionist role to his current position. He assists the General Manager with the management of the operation of the hotel and the revenue management of the hotel. Stephen is the proud winner of the Classic Lodges 'Rising Star Award in 2011'. If you see him out in a nightclub do tell him to go home early please!
Stephen Dembry– Head Chef
Stephen has a wealth of experience and talent, and a passion for great food. After cutting his culinary teeth at Claridges in London in the early 90s, he went on to work within award-winning kitchens throughout the North East. He was part of the team to achieve 3 AA rosettes at the Vermont Hotel in Newcastle between 1993 and 1997 and went on to head up a number of highly-rated and accredited restaurants throughout the county. Outside of work, Stephen is a great family man and enjoys nothing more than spending quality time with the family.
Jannick Genouw - Food and Beverage Manager
Jannick originally hails from Bruges in Belgium but has lived here in the UK for as long as he can remember. Affectionately referred to by us all as 'Jannick from Alnwick', he is responsible for the entire food and beverage operation in the hotel. A very keen family man, he can be found chatting to guests (in several languages) in and around both our Hardy’s Bistro and the Olympic Suite. His knowledge of food and beverage is infectious and indeed entertaining.
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